Now Hiring: Head of Client Services

Rhinebeck Equine is the largest equine referral hospital in the Hudson Valley with board-certified specialists in surgery, internal medicine, theriogenology, and ophthalmology. We have a large field service team servicing horses on farms throughout the region. Our focus at Rhinebeck Equine is outstanding patient and client care while providing an exceptional work environment. 

Rhinebeck Equine offers an exciting, fast-paced, and professional work environment, complete with a great group of supportive, helpful, and goal-oriented people. We offer a competitive wage, an excellent benefits package, and continuing education opportunities.

Job Description

Are you driven to deliver great client service? Do you wish for a supportive environment, and a team that is as driven as you are? Welcome to Rhinebeck Equine. We believe that great care begins with professional service, that our clients and patients are the reason we do what we do with passion and professionalism, and that in the end, client perception is reality.

We are seeking a Head Customer Service Representative with the following characteristics:

• Ability to manage a busy front desk in an equine referral & ambulatory hospital

• Proficiency in multi-tasking in a fast-paced environment

• Ability to oversee customer service representatives, performing on-the-spot coaching/mentoring

• Emotional maturity with the ability to mediate and resolve communication issues

• Creative initiative to develop protocols and processes to ensure efficiency at the front desk and the ability to communicate effectively with veterinarians and staff.

• Driven to provide a stellar customer service experience- speaking with clients and referring veterinarians on the phone or in person to assess their needs/follow through/results driven.

• Ability to effectively communicate both internally and externally while maintaining a positive work environment

• Large animal practice management software experience (HVMS)

• Knowledge of equine husbandry and veterinary terminology

Responsibilities

• Oversee daily operations of the client service department, ensuring exceptional customer service and communication with clients.

• Utilize veterinary terminology to effectively address client inquiries and concerns.

• Manage front desk activities, including appointment scheduling and client interactions.

• Ensure proper animal handling and care during client visits.

• Collaborate with veterinary staff to enhance service delivery and client satisfaction.

• Participate in doctors' meetings and leadership team meetings

• Maintain accurate records and documentation related to client services.

This is a full-time, permanent position with full benefits. Remote work is not available for this position.

Benefits:

• 401(k)

• 401(k) matching

• Continuing education credits

• Employee discount

• Flexible schedule

• Health insurance

• Dental Insurance

• Health savings account

• Shift differential

• Paid time off

• Paid parental leave

• Bonding leave

• Professional development assistance

• Uniform allowance

Pay: $24 -$30 per hour 

Interested applicants should fill out the form below to apply. ↓